Refund Policy

We sell one-time digital goods, so the rules hinge on whether the code has been delivered.

1. Unpaid orders

An order expires automatically if it is not paid within 15 minutes. Nothing is charged; simply order again. Funds that arrive after expiry are not lost: reconciliation delivers the original order, or support returns the payment on request.

2. Paid, not yet delivered

Manual-delivery products can be cancelled before the code is issued. Contact support with the order number; after confirming nothing was delivered we refund in full.

3. Delivered codes

A code counts as delivered once it is displayed. Delivered codes are not refundable at will, with these exceptions:

  1. Code does not work: it is reported invalid, already used or expired, and we confirm the cause is not on your side. We replace it or refund.
  2. Failure within the warranty: for subscriptions whose product page states a warranty (for example "30-day warranty"), if the benefit is cancelled or stops within that period and your account meets the product requirements, we replace or refund.
  3. Wrong details: a failed redemption can be resubmitted with corrected details on the redemption site; the code stays valid and no repurchase is needed.
  4. Benefit applied: once the subscription is active on the account you provided, or a gift card has been redeemed, no refund is possible and the account cannot be changed.

Not covered: accounts that do not meet the conditions listed on the product page (an active subscription, wrong region, restricted account), activation completed with details you entered incorrectly, violations of the Terms of Service, or losses caused by paying from a wallet linked to sanctioned entities.

4. Gift cards and Robux

Apple Gift Cards, Roblox gift cards and Robux codes are delivered as the card code itself and are not refundable after delivery. Check your account region before ordering (Apple Gift Cards work only with US-region Apple Accounts). A verified invalid code is replaced or refunded.

5. How refunds are paid

  • Registered users are refunded to their AIBulk balance by default, usable immediately for another purchase or API order. To receive funds back on-chain, include the receiving address and network in your request; the network fee is deducted from the refund.
  • Guest orders are refunded manually by support and also need a receiving address.
  • Refunds are usually completed within 1 to 3 business days after confirmation.

6. How to request one

Contact Telegram @aibulk or X @aibulk_official with the order number, a description and screenshots. API users should include the requestId from the failed response. Keep the original order; do not place a replacement.

Last updated 2026-10-09